Delivery & Returns
We understand that you can't wait to receive your order, so we do our utmost to deliver your order as soon as possible. The delivery time of our products depends on various factors, such as the availability of the product and the delivery service. In general, you can assume that your order will be delivered within 1-3 working days. As soon as your order leaves our warehouse, you will receive a track & trace code from us, so that you can track the status of your order.
At our company we currently only ship to Belgium and the Netherlands.
During the checkout of your order you can enter your address and view the available shipping options. It is important to note that shipping time may vary depending on your location. In some cases it may take several business days for your order to arrive, while in other cases it may take a little longer. Our customer service representatives are standing by to answer any questions you may have about shipping options and estimated delivery time.
While we currently only ship to Belgium and the Netherlands, we may expand our shipping options to serve other countries in the future. We encourage you to visit our website regularly for updates on our shipping options and international deliveries. In the meantime, we hope that we can provide you with the desired products and fast and reliable shipping to Belgium and the Netherlands.
We hope you are satisfied with your order. If you are not completely satisfied, you can return the item within 14 days. This is only possible if the item is unused and undamaged. Returning an item is easy. Send us an e-mail with your order number and the reason for the return. You will then receive a return label from us with which you can return the item free of charge. After receipt and inspection of the returned item, we will refund the purchase amount to the account specified by you as soon as possible.
If you have received a damaged item, please contact our customer service as soon as possible via the contact form on our website. Please state your order number and, if possible, add a photo of the damage. Our customer service will process your report as soon as possible and discuss a solution with you. Depending on the situation, we can replace the item, repair it or refund the purchase price. We always strive to resolve your complaint to your satisfaction.